At ecDigi Technologies, we value your concerns about online privacy and security, to access and use our platform or the services or while browsing or shopping, or utilizing our service at our website www.ecDigi.com. ecDigi's mission is to make e-Commerce better for everyone, so we collect and use information about you, to power your business.

Your use of our platform or the services and any personal information you provide remains subject to the terms of the policy. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs. This Privacy Policy will help you better understand how we collect and use your personal information and also this will describe how we manage personal information and respect your privacy. This policy may be amended from time to time.

This Privacy Policy was last updated on February 25, 2023, and it is currently in effect.

Collection of Information

As a visitor to the site, you can engage in many activities without providing any personal information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. However, when you register to use the website and renew/top-up for any service as our customer, in order to provide the services to you, we may collect your contact information such as your name, phone number, address, and email address as well as profile information, including your password, details about your order, and details about your interactions with us.

Updating Your Personal Information

You have the right to access and correct, or delete your personal information and privacy preferences at any time. For security purposes, certain personal information can only be changed by contacting support. We will respond to your request promptly within a reasonable time.

How Your Personal Information Is Used

ecDigi collects your information in order to provide services to you, comply with our legal obligations, and improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this privacy policy.

We May Use This Information To

  • Process your financial transactions; service your order.
  • Respond to customer service requests, questions, and concerns.
  • Send you the requested product or service information.
  • Keep you informed about special offers and services of selected third parties.
  • Administer promotions and notify you of important events.
  • Investigate, prevent, or take action regarding illegal activities and/or violations of our terms of service.
  • Meet our research and product/service development needs and improve our site, services, and offerings.
  • Customize your experience, including targeting our services and offerings to you.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

Information Sharing With Service Providers

ecDigi uses one or more outside payment processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store, or use personally identifiable information for any other purpose. We also share personal information with certain companies that perform services on our behalf. We only share the personal information which is necessary for them to perform those services. We require any company with which we may share personal information to protect that data in a manner consistent with this policy and to limit the use of such personal information to the performance of services. We do not sell or otherwise provide personal information to other companies for the marketing of their own products or services.

Data Retention

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations.

Protection Of Your Personal Information

  • The Personal Information that you provide in connection with the use of the site is protected in several ways. It resides on secure servers that only selected personnel can access via password. Your personal information is encrypted whenever it is transmitted to ecDigi. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using transport layer security technology. We strive to protect the personal information submitted to us, both during transmission and once we receive it.
  • However, no method of transmission over the internet or method of electronic storage is 100% secure. While we take into account the sensitivity of the personal information we collect, process, and store and the current state of technology to use these measures to protect your personal information, we cannot guarantee its absolute security. If you have any questions, doubts, or confusion in regard to any of the terms set out here in the privacy policy, please seek clarification from us through email. We will get back to you within a reasonable time.